I need to renew a passport, driver's license or other official ID. Ask me which document it is, where I live, when it expires, and whether I have any travel coming up. Then look up the official requirements from the government website for my situation and give me a plain checklist: which form to use, documents and photos I need, fees and how to pay, whether I can renew online, by mail or must go in person, and current processing times including any expedited option. Build a timeline that works backward from my travel date or expiration date, flag anything that could cause a delay, and link the official pages you used. Offer to set reminders for each step.
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